Floor Cleaning · Carpet & textile

Commercial carpet cleaning, matched to your carpet.

A general cleaner can vacuum. They cannot be expected to match method to fibre, keep manufacturer standards, or get soil out of the backing without flooding the floor. That is specialist work. For commercial maintenance the method is low-moisture encapsulation.

Talk to the team 1300 207 915

A Premrest technician with a carpet cleaning machine

Floors left to generalists fail in the same ways.

Floors are too often left in the hands of generalists who lack floor-care expertise. Dirt and stubborn stains stay. Soil wicks back as the carpet dries. Warranties get voided. Replacement comes earlier than it should.

Premrest is the specialist: fibre, soil, manufacturer standards, and programs built around them. We work alongside general cleaning teams. We do not pretend day-to-day cleaners can do specialist carpet work — and we do not ask them to.

What a cheap steam clean actually leaves behind.

Steam is a restoration tool. Used as everyday maintenance it over-wets the carpet. Drying runs 24 hours or more. Encapsulation is usually dry in 45–90 minutes. You can walk on it almost immediately — live, or overnight, without shutting the floor.

Steam typically removes only 75% of the water, shampoo and grime. The other 25% sits in the backing. Stains wick back as it dries, often within a week. Encapsulation removes 96% of dirt through vacuuming. The stain does not reappear in the same spot because it was not driven down and left there.

Steam also leaves sticky residues. That residue is why the floor resoils so fast. Encapsulation polymers, used correctly, leave no residue. Active Film Technology / Protective Polymer Formula coats the fibre so it stays cleaner longer.

Hot water extraction only works when pre-spray, temperature, pressure, the wand, and the machine itself are controlled. Colin Saddington, Director, writing in “The carpet cleaning showdown” (27 May 2025): HWE is often implemented by untrained staff with poorly serviced equipment. Many variables. Failures follow. Premrest uses trained operators and the method the floor actually needs.

How encapsulation works.

Polymers surround and bind soil, crystallise as they dry, and vacuum out. No lake of water in the backing. Nine times out of 10, commercial carpets can be maintained using low moisture encapsulation.

Pre-vacuum with an upright brush-action vacuum.
Pre-spray an encapsulation/crystallisation solution.
Agitate with a counter-rotating brush machine.
Regular vacuuming over time removes the encapsulated/crystallised soils.

Steam stays in the toolkit for restoration — heavily soiled carpet, an annual restoration, spills, builders’ mess — done by trained staff. Dry compound is for water-sensitive fibres such as sisal and seagrass. The toolkit is steam, dry compound and encapsulation. The default for commercial maintenance is encapsulation.

Against steam, the numbers are not close.

From the same commercial program, low-moisture encapsulation uses:

as much as 76% less water than steam
as much as 81% less energy
as much as 100% less waste water
96% of dirt removed
dry 45–90 minutes vs 24+ hours
quieter than a vacuum

A national service provider, from small spaces to landmark buildings.

Thousands of sites across Australia. Commercial offices, professional services, banking & insurance, education, government, retail, health, fitness, 24/7 call centres, transport. The JLL national partnership is one example of consolidating floor maintenance nationwide.

Buildings we have worked in include ANZ, JLL, KPMG, CommBank, 101 Collins, NAB, Concentrix, Vanguard, NetApp, Bendigo Bank, Medibank, Pinsent Masons, Telstra and Morgan Stanley.

What JLL teams have said.

Guy Cartwright, Account Director — JLL: “Having worked with Premrest for over 10 years, they are not just a contractor, they are true partner for all flooring, upholstery and restoration requirements your clients have. The expertise that Colin and Premrest team provide is second to none when providing guidance to JLL teams and clients. Attention to detail, communication and overall delivery sets them apart.”

Cheryl Stevens, Head of Corporate Business, Executive Director at JLL: “I have worked with Premrest for over 10 years, throughout this time they have always been an integrated component of our service delivery to our clients and more importantly were part of the JLL team. A true partnership built upon credible reliable service and a relationship built on trust. When our clients looked for productivity or cost efficiency Premrest would work with us to delivery cost effective service without cutting back on quality.”

Maria Nicholas, WoAG — National Facilities Manager at JLL: “I highly recommend Premrest for all your flooring needs. With their expertise and commitment to quality, they consistently deliver outstanding results. One of the key strengths of Premrest is their ability to quickly assess the situation and provide prompt and effective solutions. They understand the urgency and work diligently to minimise the disruption caused to your property.”

Talk to the people who run it.

Aaron Kelly, General Manager — Cleaning
0447 888 824 · aaron.kelly@premrest.com.au

Nick Grace, Sales Manager
0433 328 497 · nick.grace@premrest.com.au

Common questions

What is encapsulation?

A low-moisture polymer solution is agitated into the fibre, usually with a counter-rotating brush. The polymers surround and bind soil, crystallise as they dry, and vacuum out. No lake of water in the backing. Specialist fibres such as Tretford have their own page.

Encapsulation or steam?

Encapsulation is the default for ongoing commercial maintenance. Nine times out of 10, commercial carpets can be maintained using low moisture encapsulation. Steam (hot water extraction) is a restoration tool: heavily soiled carpet, an annual restoration, spills, or builders’ mess — done by trained staff. Dry compound is used on water-sensitive fibres such as sisal and seagrass.

Why not the building’s general cleaner?

There is nothing general about floor cleaning. Floors left to generalists who lack floor-care expertise pick up dirt, stubborn stains, wick-back, voided warranties and premature replacement. Premrest is the specialist — fibre, soil, manufacturer standards and programs. We work alongside general cleaning teams. We do not pretend day-to-day cleaners can do specialist carpet work.

How long until we can walk on it?

Encapsulation is usually dry in 45–90 minutes and can be walked on almost immediately, live or overnight. Steam typically leaves carpets wet for 24 hours or more.

Who do I talk to?

Aaron Kelly, General Manager — Cleaning, 0447 888 824, aaron.kelly@premrest.com.au. Nick Grace, Sales Manager, 0433 328 497, nick.grace@premrest.com.au.

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