Case studyBy Colin Saddington

How one switch helped propel ANZ towards its bold sustainability goals

Ditching hot water ‘steam cleaning’ for low moisture encapsulation, ANZ is surpassing its sustainability goals while keeping carpets cleaner, better, and fresher for longer.

  • 197,600 m²of carpet cleaned per year
  • 75,088 Lof water saved
  • 59,280 Lof waste water kept out of the drain
  • Up to 96%dirt and debris removed from the fibres

The problem

ANZ has bold goals to cut its environmental footprint by 2025 and further by 2030, including an 85% cut in carbon emissions and a 40% cut in water use by 2025. Hot water extraction on its Collins Street floors used a lot of water, made a lot of waste water and used a lot of energy to heat it.

The carpets also never seemed to stay clean. Stains kept coming back, and in many cases the carpets looked dirtier after cleaning than before.

What we did

We moved ANZ from hot water extraction to low-moisture encapsulation. The method uses minimal water, makes no waste water, uses fewer and less harmful chemicals, and needs very little energy. The encapsulant holds soil so it is vacuumed away rather than wicking back.

The result

Within one year ANZ was well on track to meet its 2025 targets, while cleaning 197,600 m² of carpet a year that stays cleaner for longer. The carpets have been revived and are now on a regular maintenance program.

Hot water extractionLow-moisture encapsulation
WaterLarge amountsMinimal
Waste waterLarge amounts to dispose ofNone
ChemicalsVariousFewer, less harmful
EnergySignificant, to heat waterMinimal
ResultGood, can leave carpet dampClean without dampness
Carpet lifeCan speed up wearExtends lifespan

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